Support

Frequently asked questions

Everything you need to know about storeXstore — Magento, AI, pricing, extensions, and security.

General

What is storeXstore?+
storeXstore is the AI command center for Magento / Adobe Commerce. Connect your store and manage catalog, orders, and content from one modern dashboard, generate storefronts and SEO-ready listings with AI, and extend with apps. It's free — you pay only for AI usage beyond the monthly free allowance.
Who is storeXstore for?+
Any Magento / Adobe Commerce store owner who wants a faster, AI-powered way to build and manage their store — from a single shop to a team running many stores from one place.
Do I need technical knowledge to use storeXstore?+
No. You just need your Magento store URL and an API key. storeXstore connects in about 30 seconds, then you build storefronts, generate content, and manage everything from one dashboard — no coding required. Extensions install with one click.
Is storeXstore a Magento extension?+
No. storeXstore is a standalone SaaS platform that connects to your existing Magento store via API. There's nothing to install on your Magento server, so there's zero risk to your store and zero server impact.
What does "Powered by Magento" mean?+
Your Magento store stays the engine — it handles your catalog, orders, customers, and checkout. storeXstore is the AI control plane on top: it adds AI content tools, a store builder, analytics, and extensions to the Magento store you already run.

AI Features

What AI features are included?+
AI is built in at no extra cost: AI Store Builder (generate storefront pages from a prompt), AI SEO Optimizer (rewrite titles, meta descriptions, URLs), AI Content Generator (write full listings), AI Analytics (natural-language queries and executive summaries), AI Demand Forecasting, and AI Product Quality Scoring (0-100 per listing).
How does the AI Store Builder work?+
Describe the page or listing you want and AI generates structured, editable content you can publish straight to your Magento storefront — landing pages, category pages, and product descriptions.
What AI providers do you use?+
We support Anthropic (Claude), OpenAI, Groq, and OpenRouter (200+ models), and you can configure your own API keys per store. Bring your own key to control cost and compliance, or use the included monthly AI credits.
How many AI generations do I get?+
Every store gets a free monthly allowance of AI credits. Need more? Buy credit packs, enable auto-recharge, or bring your own provider key to bypass metering entirely. Most users never hit a limit.
Can AI write in multiple languages?+
Yes. The AI Content Generator writes in multiple languages and can target different Magento store views. Especially strong in English and Chinese, with support for most major languages.

AI Store Builder

What is the AI Store Builder?+
A guided flow that builds your whole storefront with AI — it generates your catalog, pages, and configuration and launches your store, then Page Creator and PageBuilder keep it fresh. No code.
What is Page Creator?+
Page Creator turns a prompt into a structured, editable page — landing, about, product, or FAQ — that you publish straight to Magento as a CMS page. Refine it, edit individual sections, and restore previous versions.
Can I edit what AI generates?+
Yes. Everything AI produces is fully editable — pages open in a drag-and-drop PageBuilder, and every save is versioned so you can restore an earlier draft.
Does it work across multiple stores?+
Yes. Build and manage as many Magento stores as you run from one dashboard, each with its own brand and domain.

Store Management

How does storeXstore help me manage my store day to day?+
Connect your Magento store and manage products, categories, orders, and content from one dashboard. Orders sync from Magento so you have a single view across every store you run.
Can my team collaborate?+
Yes. Invite team members with role-based access — Owner, Admin, Manager, Member — so everyone sees exactly what they should, per store.
Can I manage more than one store?+
Yes. Connect and manage unlimited Magento stores from one place, and switch between them instantly.
Can I use my own domain and branding?+
Yes. Your storefront uses your own domain and branding — customers see your brand, not ours.

Magento & Hosting

Which Magento versions are supported?+
storeXstore works with Magento 2.x (Open Source and Adobe Commerce). We connect via the standard Magento REST API v1 with Bearer Token authentication.
Will storeXstore slow down my Magento store?+
No. storeXstore is a separate SaaS platform. It connects to Magento via API with connection pooling, retry logic, and intelligent caching. We don't install anything on your Magento server, so there's zero performance impact on your storefront.
I don't have a Magento store yet. Can I still use storeXstore?+
You'll need a Magento instance to connect. If you don't have one, we recommend storeoncloud.com — they can deploy a fully configured Magento store in minutes. Once it's live, connect it to storeXstore and start immediately.
Can I use my own hosting provider?+
Absolutely. storeXstore works with ANY Magento instance — self-hosted, AWS, Google Cloud, DigitalOcean, or any Magento hosting provider. storeoncloud.com is a recommendation, not a requirement.
How does the API connection work?+
You create an Integration in your Magento admin panel, which gives you an Access Token. Enter your Magento URL and token in storeXstore, and we connect via Magento's REST API. The connection is encrypted with AES-256 encryption at rest.

Pricing & Billing

How much does storeXstore cost?+
It's free — no plans, no subscription, and no transaction fee. The only things you can pay for are optional AI usage beyond the free monthly allowance and premium extensions.
Is there any per-sale or transaction fee?+
No. We don't take a cut of your sales — you run your store and keep 100% of your revenue.
Are there any hidden fees?+
No. No subscription, no setup fee, and no per-seat charge. AI comes with a free monthly credit allowance; you only pay if you choose to buy extra credits or install a premium extension.
Do I need a credit card to start?+
No. Sign up and use storeXstore for free. You only add a card if you choose to buy AI credit packs or a premium extension.

Extensions

What extensions are available?+
Built-in extensions include Appointment Booking, Membership Programs, Customer Segmentation, Bulk Pricing, and Analytics Widgets — plus CRM and BNI. They plug into 28 UI slots across your dashboard, so you can tailor storeXstore without code.
Can I build my own extensions?+
Yes. storeXstore has a full extension SDK with 28 UI injection slots and 16 platform events, so you can add custom functionality — and we're opening a developer program where third-party developers can build and sell extensions.
Are extensions free?+
The built-in extensions are included free. Third-party developers can build and sell premium extensions and set their own prices, keeping the platform developer-friendly.

Security & Data

How is my data protected?+
All API keys and secrets are encrypted with AES-256 at rest. All connections use SSL/TLS. We use JWT for session management, RBAC for access control, and rate limiting for API protection. Your Magento data stays in your Magento instance — we don't store your customer PII.
Do you store my customer data?+
We cache order and product data for dashboard display and analytics, but customer PII (personal data) lives in your Magento instance. We follow data minimization principles and are working toward GDPR compliance tools.
What about SSO / SAML?+
SSO/SAML integration (Okta, Azure AD, Google Workspace) is available on the Enterprise plan and coming in our next release cycle.

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